3 Key Things to Look For To Effectively Manage Onsite Services
Project management forms the basis on which every onsite service is founded. The project’s manager needs to possess various skills and competencies that will help him steer numerous teams and create a functional connection between them. Proficient project management is critical to the overall project’s stability.
The setting of a precise project scope involves having a clear picture of what the project is about and consulting with the stakeholders involved in aspects such as the budget, timeline, and interim milestones. In view of these factors, the project manager sets realistic expectations. This helps prevent scope creep, which is the uncontrolled or continuous growth of a project’s scope. While setting out the scope is ideal, it is not enough to ensure your project’s success.
In this post, we walk you through three key things you should include in your onsite service management policy.
Health and safety
Statistics from the International Labour Organization (ILO) indicate that at least 108,000 workers die on site every year. Before any of your employees sets foot onsite, they need to be aware of potential hazards and how they can prevent them.
Continuous safety training can be carried out through safety drills, refresher courses on safety and security policies and procedures, onsite training, provision of pamphlets and worksheets, videos, and so on. Machine operators should also be trained on safety practices when during machine operations. You need also to ensure that employees are trained on how to properly care and maintain tools, machines, and equipment. Should the project involve the use of chemicals, these should be properly labeled and documents such as Material Data Safety Sheets provided to the handlers.
As the project manager, you have the responsibility of investigating onsite close calls and ensure corrective action is taken to prevent similar occurrences. The project manager has to carry out health and safety audits from time to time and ensure that each person on site goes through vigorous safety training.
Effective communication is key to the successful delivery of your onsite services. Good communication improves productivity, teamwork, and helps build strong relationships between the project’s stakeholders. It also results in better project collaboration. On the other hand, poor communication could lead to project delays and misunderstandings.
The conventional way of preserving a project’s accuracy is by documenting every process, including the design specifications, schedules, contracts, costs, and assumptions. A project’s success will only be as good as the accuracy in such documentation. For example, if the design specifications are incomplete or unclear, they are subject to misinterpretation.
Establishing a clear command chain during the distribution and presentation of communication is critical. Keep in mind that listening and taking into consideration other people’s perspectives plays a critical role in building collaboration. This leads to improved productivity and subsequently, successful onsite management. Have a clear chain of command and make sure that employees are provided with communication gadgets such as walkie-talkies, headsets, or smartphones.
Laying down anticipated setbacks should be part of the project’s planning. While you may want to deliver your onsite services on time and on budget, there’s no guarantee that your project will go as planned. Challenges on your project may be caused by:
- Lack of employee training and skill development
- Disagreements or differences among team members or between stakeholders
- Poor risk management
- Improper communication and inefficient work processes
- Scope creep
- Unrealistic expectations or poorly defined goals and milestones
Not planning for setbacks could lead to cost overruns, especially when it comes to project materials, storage, and labor. It could also lead to lawsuits on the grounds of contract breach.
Prepare for setbacks by continually reviewing and auditing the project’s progress to check whether it’s in line with what you had initially planned. When coming up with the project’s timetable and budget, consult the technical workers along with other professional parties so that you can collectively agree on how flexible your timelines and budget should be.
Managing onsite services is not always easy. Even the best-laid plans could go awry due to issues beyond your control. Observing the mentioned issues will help you effectively manage your onsite services and help you complete projects successfully.